Welcome to Ankomn support

Popular questions

Before making a purchase

Turn-N-Seal is vacuum-sealed, it takes the air out from the container

Everlock is airtight, it creates a powerful seal and prevents air/moisture come and hurting your food.

Check this and find out more comparison

No, there are not.

And even better is the most of our components could be changed by yourself, so if you are missing some components when washing it or break it accidentally you can purchase it individually by contacting our support team.

After making a purchase

Here are three scenarios may cause vacuum seal to vanish in a short time 

1. The content of food generates gas inside and saturates the vacuum.

2. You didn`t give enough turns to the lid - Check this out and fund the standard turns of different sizes

3. The lid needs to be cleaned- No matter how long you`ve used the product. If the dirt sticks on the rubber it causes air to leak from that place. Check this and make a clean up first 

Clean the lid, giving enough turns to test the empty box, if the vacuum still can not hold over 24 hours, Fill up the support form below and we are ready to help!

The Everlock lid is designed to be opened and cleaned.

Here is a 2 min video to show you how to clean Everlock thoroughly

If your model is Everlock

Check this video and open the lid to dry out

If your model is Turn-n-Seal

Put the lid in vertically and turn the lid several times water will come out. And follow this video to open it to dry out.

I need to talk to a real person!

We get it and here you go. Your question will be answered in the next 24 hours.

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